First launch and activation

How to turn on?

CINEMOOD v.2 (CINEMOOD Storyteller and CINEMOOD White): 

For turn on the CINEMOOD v.2 devices, please, hold on the button with the red thunder on the bottom panel of the CINEMOOD device. About the buttons, you can find more information on the page.

CINEMOOD 360 (VR):

For turn on the CINEMOOD  devices, please, hold on the middle button (✓) on the top panel of the CINEMOOD device for a few seconds.

How to connect with Wi-Fi?

1) Go to the Settings -> WiFi;

2) Find your network (Note: the network must work at 2.4Ghz);

3) Click on the icon with the name of your network;

4) Enter the password using the keyboard for the network and press the “OK” button;

5) Wait a few seconds for the network to connect.

How to change the volume level?

Use the UP/DOWN buttons to adjust the volume. Make sure that the playable file has a soundtrack. If you still can’t hear anything from your device, shoot us an email at support@cinemood.com and include your warranty claim.

How to clear storage?

1) Go to the menu Settings--->Storage;

2) Choose the section where you need to delete the information;

3) The storage will be cleaned automatically;

Factory reset - how can I make it?

For making the factory reset go to the menu: Settings-->About and tap 5 times right and 1 left.

Can I charge the CINEMOOD while using it?

We don't recommend charging the CINEMOOD device while using it because the device may overheat. Please charge the CINEMOOD device only when turned off.

How to update the CINEMOOD OS?

To get new features and apps on your device, as well as to eliminate some of the shortcomings of previous versions of the system CINEMOOD OS regularly updates. We strongly recommend updating CINEMOOD OS to the latest version. Make it simple:

1. Go to the menu Settings – About and wait until the update on the CINEMOOD device is loaded to 100% (if it is not very convenient or there is no time to wait for the update to download in this menu – the update will load in the background automatically);

2. To install the update, it is enough for the CINEMOOD device to be charged by 40% or more – this is mandatory, and then you should press the on/off button of the CINEMOOD device and select Update and shutdown (as shown in the picture below).

After installing the update, the latest version of the CINEMOOD OS will appear on the CINEMOOD device.

How to use SMART Covers?

If you purchased one of our  Smart Covers: https://cinemood.com/shop/, then simply put the cover on the cube, and the content is unlocked (for downloading additional content you will need an internet connection);

How do I connect my flash-drive to CINEMOOD?

If you have a standard USB flash-drive, please:
1) Buy an OTG-cable in any e-store;
2) Insert your flash-drive to one end of an OTG-cable, and then use another end to connect OTG-cable to your CINEMOOD.

If you have a micro-USB flash-drive, then just insert it into your CINEMOOD.

A section will appear in the main menu, holding all the files that were pre-installed on your flash-drive. Enjoy!

CINEMOOD can’t find my flash-drive

1) Make sure that your flash-drive is inserted properly.

2) Try to change the OTG cable.

3) Make sure that your flash-drive is not in the exFAT format. If it’s so, change it to FAT or NTFS formats.

Image and focus

How to adjust the focus?

You can do it on the right panel of the mini-cinema CINEMOOD and also in our official application ‘CINEMOOD’, which you can download in Google.Play and Apple Store.

How can I change the brightness?

There is not possible to make the projection brighter by using the settings of the CINEMOOD device. The brightness will depend on the brightness of the lighting of the room or from the lighting outside.

Ghost Image (Optical particularly)

1) Do you see a purple dot on a dark image? Don’t worry, your CINEMOOD is not defective – it’s an optical peculiarity of the mini-cinema. It appears solely on a dark background.

2) Is the image distorted? Please send an email to support@cinemood.com describing the distortion.

Applications

How to update/reinstall the APP?

1) Connect the CINEMOOD device to the Wi-Fi network;

2) Go to the menu Apps and go to the icon with the application that you need to reinstall;

3) While you choose the icon, hold down the middle button on the top panel of the CINEMOOD device and hold for two seconds;

4) Select the Delete in the additional menu, which will be arisen. Wait when the application will be deleted;

5) Then install the application again in the same way (but select Download from the additional menu);

How to install your own application?

Right now this is impossible to install your own applications to the CINEMOOD device. This option will possibly be added in the future. 

Difficulties with the CINEMOOD App

First of all, try to reinstall the CINEMOOD App and update the CINEMOOD OS.  If the OS version is the latest and the CINEMOOD app was reinstalled already, please contact our support team. Send your inquiry to support@cinemood.com and we will help you.

Screen mirroring and Android CAST

To activate the screen mirroring function from your iOS device, you should do:

1. Swipe up from the bottom bezel on the main screen to bring up Control Center;
2. Tap on Screen Mirroring in a menu list and choose your CINEMOOD device;
3. After that, the content of your iPhone/iPad will be screencasting on your CINEMOOD.

Note:

1) CINEMOOD OS has to be updated to 1460.user (!!!) or later (instruction for the OS update is available here);
2) CINEMOOD and your phone have to be connected to the same wi-fi (!!!). (instructions for wi-fi connection is available here);
3) Some content and apps may be restricted from screen mirroring due to the content being DRM (Digital Rights Management) (!!!)protected. For example, iTunes, as well as most if not all of Netflix’s content, is DRM protected which will cause an error when attempting to mirror.

Supported devices: iPhone, iPad, iPod Touch (Apple iOS version 11.4 and higher).

To activate the Android Cast function from your Android device, you should do:

1. Swipe down from the top bezel on the main screen to bring up Control Center;

2. Tap on Cast in a menu list and choose your CINEMOOD device;

3. After that, the content of your Android device will be casting on your CINEMOOD.

Errors and any difficulties

Any error during the working

If you've faced with any errors or problems with the CINEMOOD device, please contact our support team. Send your inquiry to support@cinemood.com  + send us the serial number of the CINEMOOD device, foto or short video with the problem, and we will help you asap.

Problems with the charging or turn on

This may happen due to a low battery or broken USB cable/charger. Please change the USB cable/charger to the new one and plug in, give it some time to charge, and try to turn it on again a little later. If your CINEMOOD device still doesn’t respond, contact us at support@cinemood.com.

Overheating

All CINEMOOD v.2 devices have passive cooling, that's why there are recommendations if you've got the overheating message:

- Don't connect the CINEMOOD device with the charger during the working;

- Let the device some time to cool down (turn off the CINEMOOD device before);

- Turn off the Keystone Correction in the Menu Settings if the CINEMOOD device moving during the watching (for example if you hold the device in your hands);

If the recommendations didn't help, let us know about it: 

Send your inquiry to support@cinemood.com  + send us the serial number of the CINEMOOD device, foto or short video with the problem, and we will help you asap.

Forced shutdown (the device froze during the work)

For a forced shutdown, the CINEMOOD device, please, push the power button for 20-30 seconds. If the CINEMOOD device working incorrectly or you faced any difficulties, please, let us know about it: 

Send your inquiry to support@cinemood.com  + send us the serial number of the CINEMOOD device, foto or short video with the problem, and we will help you asap.