Best Practice and Cheat Sheets Follow

1. Blurred image

Adjust the focus! You can do it on the right panel of the mini-cinema CINEMOOD and also in our official application ‘CINEMOOD’, which you can download in Google.Play and Apple Store.

2. Problem with the projection

1) You see a purple dot on a dark image? Don’t worry, your CINEMOOD is not defective – it’s an optical peculiarity of the mini-cinema. It appears solely on a dark background.

2) Is the image distorted? Please send and email to support@cinemood.com describing the distortion.

3. How do I connect my flash-drive to CINEMOOD?

If you have a standard USB flash-drive, please:
1) Buy an OTG-cable in any e-store;
2) Insert your flash-drive to one end of an OTG-cable, and then use another end to connect OTG-cable to your CINEMOOD.

If you have a micro-USB flash-drive, then just insert it into your CINEMOOD.

A section will appear in the main menu, holding all the files that were pre-installed on your flash-drive. Enjoy!

4. CINEMOOD can’t find my flash-drive

1) Make sure that your flash-drive is inserted properly.

2) Try to change the OTG cable.

3) Make sure that your flash-drive is not in the exFAT format. If it’s so, change it to FAT or NTFS formats.

5. Unable to connect my speakers/headphones to CINEMOOD

1) Make sure your headset/speakers are ready to pair.

2) Go to the ‘Settings’ section on your CINEMOOD to open the ‘Bluetooth’ section. Find the icon of your speakers/headphones.

3) Click on the icon and wait for a little bit.

4) Enjoy 

6. No sound comes out of my CINEMOOD

Use the UP/DOWN buttons to adjust the volume. Make sure that the playable file has a soundtrack. If you still can’t hear anything from your device, shoot us an email at support@cinemood.com and include your warranty claim.

7. What should I do if a cartoon / digital book / audio story or lullaby is not played from pre-installed library?

It is possible that you need to update the software. If the OS version is the latest, please contact our support team. Send your inquiry to support@cinemood.com and we will help you.

8. My CINEMOOD doesn’t turn on? What should I do?

This may happen due to low battery. Please plug in your charger, give it some time to charge, and try to turn it on again a little later. If this did not help, please try to change the micro-USB cord. You will surely find another one at home. If your CINEMOOD device still doesn’t respond, contact us at support@cinemood.com.

9. How to reinstall the application?

1) Connect the CINEMOOD device to the Wi-Fi network;

2) Go to the menu Apps and go to the icon with the application that you need to reinstall;

3) While you choose the icon, hold down the middle button on the top panel of the CINEMOOD device and hold for two seconds;

4) Select the Delete in the additional menu, which will be arisen. Wait when the application will be deleted;

5) Then install the application again in the same way (but select Download from the additional menu);