Disney+ App FAQ

Where is the Disney+ Streaming Service available?

Currently Available:

United States, Canada, Netherlands, Australia, New Zealand, Puerto Rico, Austria, Germany, Ireland, Spain, Switzerland, UK, Isle of Man, India, France, Monaco, Japan

Planned:

 

September 2020

Belgium, Denmark, Finland, Iceland, Luxemburg, Norway, Portugal, Sweden

How do I launch?

You can find Disney+ icon in the main menu or in the STREAM folder. If it has a CLOUD overlaid on the app in the corner, you will need to install the app first. Please press the central button on the icon and wait until installation is complete – when CLOUD & SPINNER disappear. 

 

How do I sign up and purchase a subscription?

We highly recommend you use the official web site https://www.disneyplus.com/ to subscribe to Disney+ or Disney+ Bundle (HULU + Disney+ + ESPN+). The CINEMOOD device does not have access to Disney+ credentials and Disney+ payment methods.

How do I log in?

You need to log in when you first launch of the Disney+ app on the device. On the initial launch screen you can see the “LOG IN” button and the Hand Pointer. Please use your mobile phone and CINEMOOD App to control the pointer. You can use the CINEMOOD hardware buttons as well, but it’s not as easy or convenient as the app. 

Maneuver with your finger on the track pad, to hover the hand pointer over the LOG IN button and tap to select (TiP: tap on the touchpad in the mobile app or press the Center button). Then use your Disney+ credentials to log in. This is 100% secure, the CINEMOOD device doesn’t have access to your credentials.

If you have questions on how to install the CINEMOOD App please use this link

And, here is an article showing how to control the pointer with the mobile phone or with CINEMOOD buttons

How do I update the Disney+ App?

The Disney+ app will update automatically if we have the newest version on the server during the device start. You can see the SPINNER on the icon during this process. Also you can force update it by yourself. To do it just press and hold for the center button for 2 seconds, on the Disney+ Icon to open an additional menu. Choose DELETE there and the Disney+ App will be uninstalled. Complete the same steps above to install it again. 

How do I navigate in the menu?

You can see the big Disney+ banner in the main menu. It provides info about the latest shows and series from Disney+. The Home, Search, Downloads, and Profile buttons are located at the bottom of the screen.

Please use a Mobile App touchpad or hardware buttons to scroll down a bit to see content categories and recommended content.

Find out how to scroll with touchpad or control pad buttons here

 

How do I find movies or cartoons?

You can choose a category in the main menu or use the Search button on the bottom.

To choose category/content you have to put the pointer over the item and tap it. The category/content description page will be opened.

To Navigate back, please use the BACK button arrow in the top left corner

Please use the Search button to open the search and collections screen.

You can use a text search to find whatever you want…

 

Or choose the collections… Just scroll a bit down to see them.

Tap with the pointer on any item you want to open.

How do I watch content?

Did you already find something you want and open the content’s description page? You are almost ready to watch it.

To start the video, you have to scroll down a bit to see the PLAY button. To scroll use 2 fingers to grab the screen and then move it up. 

To start the video you have to TAP on the PLAY button with the pointer.

How do I control the player?

You can TAP anywhere on the touchpad or press any button on the CINEMOOD device to make the pointer visible. You can find the PAUSE button in the center of the screen. It will PAUSE the content and PLAY it again. 2 buttons on the left and right side of the pause button are quick to scroll content 10 sec backward or forward (you can use LEFT and RIGHT buttons on the device to do it too). To control the volume you can use UP/DOWN buttons on the device or VOLUME Control buttons of your mobile device in the CINEMOOD App.

It’s possible to scroll content to the specific time using the timeline slider at the bottom of the screen.

The small icon at the top right corner of the screen is to turn on/off CC and Audio language switch.

To return back to the content description page and the main menu you just need to TAP on the top left ARROW button or press Central Button on the CINEMOOD device.

How do I put content to Favorites Watchlist?

You can add this content to your Favorites by TAP on + button on the Content Description screen 

How to download content to watch it offline?

You can TAP on the DOWNLOAD button in the content’s description page to download content and watch it offline.

You can see the download process here and a small icon appeared on the DOWNLOAD menu icon on the bottom of the screen. 

How do I watch offline?

You can launch Disney+ App even you don’t have an internet connection. You will see Network Error Sign, but you can navigate to Download Section to see downloaded content and watch it.

How do I delete downloaded content?

To increase free storage space you can delete the downloaded content. Tap on the Edit button on the top right corner.

Then, select content that needs to be removed and TAP on Recycle Icon…

How do I create a Kids Safe Profile?

Please TAP on the Profile Button at the right bottom corner to open Profile Screen.

TAP on Add Profile Round Button…

Choose Icon, Profile Name, and set Kids Profile option… Then you can save this profile.

To activate it immediately, just select it on the next screen.

Now all content is Kids safe…

How do I switch between Profiles?

You can use the Profile Screen to switch profiles… Please TAP on the Profile Button at the right bottom corner to open Profile Screen.

TAP on the profile icon to choose the profile you want to use.

How do I watch my favorites?

To open the favorite watchlist, please open the Profile Screen first. Simply, TAP on the Profile Button at the bottom right corner to open it.

It will open the Watchlist screen with checked favorites content

Just TAP on the Content icon to open it.

How do I Log Out from the account?

Please TAP on the Profile Button at the right bottom corner to open Profile Screen. Use scroll or drag methods to scroll through the menu located below profile switch icons. Choose the Log Out menu item to log out.